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Program Assistant
Mappd is seeking a Program Assistant to support our efforts in providing high-quality advising programs to premed and pre-health students. This role is roughly two-thirds direct customer support and one-third operations assistant. This is a part-time, 20-25 hour per week position. This is a great growth opportunity for someone who wants to parlay their intelligence and gain valuable experience working in the pre-health community.
About Mappd
The Mappd family of brands includes Medical School Headquarters, the Premed Years podcast, the MCAT podcast and a variety of pre-health programming. We offer high-quality, expert content at no charge through podcasts, videos, and blogs. Through Medical School Headquarters, we also offer 1-on-1 advising, group advising, and a web-based application for navigating the pre-med and pre-PA process. Mappd is co-founded by Dr. Ryan Gray and Rachel Grubbs. Dr. Gray is the creator and face of many of our programs.
Responsibilities
- Be the voice of Mappd through our customer support:Manage several support mailboxes, website, and other communication avenues as we grow
Manage a wide array of questions ranging around enrollment, policies, account adjustments, and resources
Manage a repository of answers to common questions and ways to navigate resources
- Serve as first response tech support for our online advising platforms, Mappd App, Application Academy, and other programs as we grow:Address student technical issues and product questions quickly and with a helpful attitude; solve as many of them in “one-stop” as possible
Identify larger technical issues that need to be escalated and serve as a liaison between the technical development team and students
Identify common questions that could be prevented and suggest better workflows for the tech development team to consider
- Support the Management TeamAssist with preparing presentations and mass emails
Other administrative duties as needed
Assist with production during live shows
Create copy for events and sales
Craft descriptions for various productions (podcasts, YouTube)
Competencies Required
- Great customer-facing attitude
- Attention to detail
- Excellent communication skills: writing, listening, speaking
- Curiosity and drive to learn new technologies
- Strong time management skills and comfort with multiple deadlines
- Bachelor's degree is preferred.
- Prior familiarity with higher education is preferred. Knowledge of the process for premedical and pre-health professional students to go from undergraduate to graduate school is a big plus.
- Minimum of 1+ year work experience in customer service or administrative assistance
Compensation
Compensation range $25-$30/hour depending on experience.
How to apply
Email Veronica at veronica@mappd.comwith “Program Assistant” in the subject line. Please use the body of the email for your cover letter, explain why you are a good fit for the role, and attach your resume as a PDF.
We prefer that you go to mappd dot com slash hiring and apply through address listed there. Please include a short cover letter describing why you're a fit for this role.
Job Type: Part-time
Pay: $25.00 - $30.00 per hour
Schedule:
- Monday to Friday
People with a criminal record are encouraged to apply
Work Location: Remote
